Refund Policy

At DealNyx.xyz, customer satisfaction is our top priority. We want you to have a smooth, enjoyable, and trustworthy shopping experience with us. Our Refund Policy explains the terms and conditions under which returns, refunds, and exchanges are handled. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. General Policy

We strive to ensure that every product you purchase from DealNyx.xyz meets your expectations. However, if you are not satisfied with your order, you may request a return or refund under the conditions stated in this policy.

  • Refunds are issued only in compliance with the terms mentioned here.
  • Certain products may not be eligible for return or refund due to their nature (see Non-Returnable Items section).
  • To qualify for a refund, items must be returned in their original condition and packaging.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Proof of Purchase: You must provide a valid receipt, order confirmation email, or proof of payment.
  2. Time Frame: Refund requests must be initiated within [7–14 business days] of receiving the item.
  3. Product Condition: Items must be unused, undamaged, and in their original packaging. Any tags, manuals, or accessories included with the product must also be returned.
  4. Return Approval: Refunds will only be processed once the returned item has been inspected and approved by our team.

3. Non-Returnable and Non-Refundable Items

Certain products cannot be returned or refunded, including:

  • Personal care items (e.g., cosmetics, skincare, hygiene products).
  • Intimate wear and undergarments.
  • Customized or personalized items.
  • Digital products, gift cards, or downloadable content.
  • Items purchased during clearance or final sale promotions (unless defective).

Please check the product description carefully before purchasing.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide photos or videos clearly showing the issue.
  • We will investigate and, if the claim is valid, provide a replacement or a full refund at no additional cost to you.

5. Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact Us: Email our support team at support@dealnyx.xyz with your order number, proof of purchase, and reason for the return.
  2. Approval: Our team will review your request and provide instructions on how to return the item.
  3. Return Shipping: Unless the item is defective or incorrect, customers are responsible for return shipping costs.
  4. Inspection: Once we receive your returned item, we will inspect it to verify eligibility.
  5. Refund Processing: If approved, your refund will be issued within 7–10 business days via your original payment method.

6. Refund Method

Refunds are typically issued to the original payment method used during checkout. Depending on your payment provider, the amount may take additional time to reflect in your account.

In rare cases where a refund cannot be processed through the original payment method, we may offer store credit or an alternative solution.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  1. Recheck your bank account or card statement.
  2. Contact your payment provider or credit card company, as it may take some time for funds to be officially posted.
  3. If you have done all of the above and still have not received your refund, please contact us at support@dealnyx.xyz.

8. Exchanges

In some cases, we may offer exchanges instead of refunds. Exchanges are possible if:

  • The product is defective or damaged.
  • You received the wrong item.
  • The requested replacement item is in stock.

If the replacement item is not available, we will issue a refund or store credit.

9. Cancellations

Orders can be canceled within 24 hours of purchase, provided they have not already been shipped. Once shipped, cancellation is not possible, and our standard refund policy applies.

10. Return Shipping

  • Customers are responsible for covering shipping costs for returning items, except in cases of defective, damaged, or incorrect products.
  • Shipping costs are non-refundable.
  • If you receive a refund, the original shipping fee (if applicable) may be deducted from your refund.

11. Fraudulent or Abusive Claims

We reserve the right to refuse refunds or returns if we suspect abuse of this policy, fraudulent claims, or repeated return requests for the same type of product.

12. Modifications to This Policy

DealNyx.xyz reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this page regularly to stay informed.

13. Governing Law

This Refund Policy is governed by the laws of [Insert Country/State]. Any disputes will be handled exclusively in the courts of [Insert Jurisdiction].

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